What the heck is BizOps?

BizOps (Business Operations) as a formalized group within a company is relatively new, but the concept of maximizing the value of a company has been around for ages. I work with startups, so I always come back to my belief that the CEO/Founder is the starting point for BizOps, who is ultimately responsible for increasing the value of the company.

BizOps:

• Is all the activity of a company, that is not the core offer
• Keeps the internal machine running efficiently
• Connects the dots in a cross-functional manner
• Is a product manager for the entire business, working across all disciplines and all levels
• Ensures things get done, aligning all action with strategy
• Identifies opportunities to increase revenue, and decrease expense
• Doesn’t do the day to day business, but sets up the systems for people that do
• Fills gaps within the organization
• Has allegiance only to the company, not the wishes of a particular department
• Looks ahead and is proactive, but is also a great place for fire-fighting

• You don’t CONSISTENTLY send a monthly update to your investors
• You say, “I wish we had a person that could….”
• You don’t have any well-defined, repeatable processes
• Functions like HR, customer success, and finance are under-developed
• Tasks that are important, but not urgent, are not getting done
• Your teams don’t seem to be on the same page
• You are planning to scale the business